Terms & privacy

Terms & Conditions

• About these terms

  Clikt Pty Ltd (ABN 20 698 284 785), trading as Clikt, designs and manufactures collapsible event setups and custom brand activations in Melbourne. In these terms, "we", "us" and "our" mean Clikt, and "you" means the person or business placing an order or using this website.

  Accessing this website or placing an order means you agree to these terms. We may update them from time to time, and the version published when you place your order is the version that applies to that order.

  These terms are governed by the laws of Victoria, Australia. Both parties submit to the exclusive jurisdiction of the courts of Victoria.

  Questions about these terms can go to hello@clikt.com.au.

• Quotes and orders

  Quotes are valid for 30 days unless we state otherwise, and are based on the specification you give us. If the specification changes, the price and lead time may change with it, and we will tell you before we proceed.

  A contract forms when we confirm your order in writing, not when you submit it. Until then we may decline an order for any reason, including a pricing or stock error, or where we cannot service the delivery address.

  All prices are in Australian dollars and include GST unless stated. Delivery is charged at checkout at the rate shown for your postcode. Installation and any special handling are quoted separately.

  We take care with pricing, but if a price is obviously wrong we are not obliged to supply at that price. We will contact you, and you can confirm at the corrected price or cancel for a full refund.

• Payment

  Orders placed on this website, ready-to-dispatch and made-to-order alike, are paid in full at checkout.

  Custom pieces we quote for require a deposit before production begins, with the balance payable before dispatch or collection. We will set out the split on your quote.

  We do not begin production, and we do not release goods, until the relevant payment has cleared.

• Cancellations and changes

  Once payment has been processed, orders cannot be cancelled. Production is scheduled and materials are cut to your specification as soon as an order is confirmed, so a cancellation cannot be absorbed.

  If you need to change a confirmed order, ask us as early as you can. We will do what we can, but changes after production has started may not be possible, and any change that adds cost or time will be quoted before we proceed.

  Nothing here limits your rights under the Australian Consumer Law, which are set out below.

  We may cancel an order if we suspect fraudulent activity, if there has been a pricing or inventory error, or if we cannot supply. If we cancel, you receive a full refund of anything paid.

• Custom builds and made-to-order pieces

  Custom work runs off a written specification, and where relevant a drawing or render, which we ask you to approve before production. Your approval is what we build to. Changes requested after approval may attract additional cost and time.

  If you supply artwork, logos or brand assets, you confirm you own them or have the right to use them, and you agree to cover us for any claim arising from our use of what you supplied.

  Our pieces are made by hand from timber-based sheet materials. Small variations in colour, grain, edge finish and dimension are normal and are not defects. Screen colours and printed swatches are indicative, and the final shade is matched during production.

  Custom pieces made to your specification are not returnable for change of mind.

• Lead times

  Lead times quoted are estimates given in good faith, running from the date your order is confirmed and any required approval is received.

  We are not liable for loss caused by a delay outside our reasonable control, including supplier delays, freight delays, equipment failure, industrial action, extreme weather, fire, flood, or an act or direction of government. If a delay is likely to affect your event, we will tell you as soon as we know and work out the best option with you.

• Delivery, collection, risk and title

  Delivery timeframes and freight terms are set out on our Shipping & Returns page, which forms part of these terms.

  Risk passes to you on delivery or collection. Title in the goods stays with us until we have been paid in full.

  You are responsible for giving us accurate delivery details and clear access. Deliveries are contactless and to the kerb or ground floor unless we have quoted otherwise. If the carrier cannot access the address, or nobody is available where access is required, redelivery fees may apply.

  If goods are ready and not collected or accepted within 14 days of us telling you they are ready, we may charge reasonable storage.

• Returns and the Australian Consumer Law

  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

  Made-to-order and custom pieces cannot be returned for change of mind, so please check dimensions and finishes before you commit. We are happy to answer any question before you order.

  If something arrives faulty, damaged or not as described, contact us within 30 days of delivery with photos and a description, and we will assess it and put it right.

• Warranties and liability

  We warrant our workmanship for 12 months from delivery in normal use. The warranty does not cover fair wear and tear, damage from misuse, overloading, modification, poor storage, or use of a finish outside what it was designed for, such as leaving an unsealed raw finish out in the weather.

  To the maximum extent permitted by law, and without limiting your rights under the Australian Consumer Law:

  • we exclude all guarantees, warranties and conditions that are not mandatory;

  • our liability for any claim is limited, at our option, to repairing, replacing or refunding the product;

  • we are not liable for indirect or consequential loss, including lost profit, lost opportunity, event disruption or reputational harm; and

  • our total liability for any order will not exceed the amount you paid for it.

  If you contributed to the loss, for example through misuse or by supplying incorrect information, our liability is reduced accordingly.

• Discount codes

  We do not offer discount codes. From time to time we may run a specific promotion, and the conditions will be stated in full at the time.

• Referral Program

  Referral Program Terms & Conditions

  1. Eligibility
     The Clikt Referral Program is open to existing Clikt customers ("Referrers") who have purchased or hired a qualifying Clikt product. Referrals ("Referees") must be new customers who have not previously purchased or hired from Clikt.

  2. Offer Details
     Referees receive $50 off their first Clikt hire or purchase valued at $599 or more, inclusive of GST. Referrers are eligible for either a $20 refund on their previous Clikt order, or a $50 discount to apply to a future Clikt order, once the Referee’s qualifying hire or purchase is confirmed.

  3. Minimum Spend
     Referral offers are valid on hires or purchases of $599 or above, inclusive of GST. This minimum applies to both the Referee’s transaction and the Referrer’s future discount.

  4. Reward Redemption
     Referrer rewards are arranged after confirmation of the Referee’s eligible transaction. We will contact the Referrer to confirm their preferred reward and process it.

  5. General Conditions

  • Referral rewards are non-transferable and cannot be exchanged for cash, except where a refund is explicitly chosen by the Referrer.

  • Referral benefits cannot be combined with any other promotional offer, discount or sale pricing unless stated.

  • Availability of products and hire bookings is subject to confirmation at the time of the request.

  • We may modify, suspend or cancel the Referral Program at any time without prior notice.

  • Misuse of the Referral Program may result in disqualification and cancellation of rewards at our discretion.

• Using this website

  All purchases and communications are handled electronically, so we send order confirmations, quotes and updates by email.

  We may restrict or change access to the site without notice. If the site is unavailable at any time, we are not liable for any resulting loss or inconvenience.

  You are responsible for any login credentials issued to you. If your username or password is compromised, tell us as soon as possible and we will reset it.

  When using this website, please do not:

  • submit false, incomplete or misleading information;

  • break any law;

  • upload harmful code or interfere with how the site works;

  • collect or misuse other people’s data; or

  • impersonate anyone.

  We sometimes link to other websites. We do not control their content and are not responsible for it. If you link to us, keep it fair, do not impersonate us, and do not frame our site or suggest a partnership that does not exist.

• Intellectual property

  Everything you see on this site (designs, images, copy and code) is protected by copyright. You may view or print content for personal use only. You may not reproduce, share, modify, reverse-engineer, or use our content commercially without our written permission.

  Our designs, drawings, templates, jigs and technical documentation remain our property, including where they were produced as part of a custom build. You get the finished goods; you do not get the right to have them copied by someone else.

  The clikt.com.au website, the 3D cart builder, all 3D models, configurations, designs, drawings, images, text and pricing logic are the property of Clikt and are protected by copyright and design law. You may use the builder to design and order a product for your own use. You may not copy, download, extract, scrape, reverse engineer, reproduce or reuse any part of the builder, its models or its designs, or use automated tools to collect information from this site, without Clikt's written permission. Breach may result in legal action.

  Read the full Terms of Service.

• Indemnity

  You agree to indemnify Clikt, our owners, team and partners against any loss, damage or claim arising from your use of this website, from a breach of these terms, or from artwork or brand assets you supplied to us.

• General

  If any part of these terms is unenforceable, the rest still applies in full.

  These terms, together with your quote or order confirmation and our Shipping & Returns page, are the entire agreement between us and replace anything discussed beforehand.

  If we do not enforce a right straight away, we have not given it up.

  You cannot transfer your order to someone else without our written consent. We may assign these terms as part of a sale or transfer of our business.

  Notices can be sent to hello@clikt.com.au, and we will send notices to the email address on your order.

Privacy Policy

• Your privacy

  We are committed to keeping your information private and secure, and we handle it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

  What we collect:

  • name, address and phone number;

  • email address;

  • delivery details;

  • payment details, which are processed by our payment providers rather than stored by us; and

  • site usage information through cookies and analytics.

  If you do not provide certain details, we may not be able to complete your order.

• How we use your information

  We collect and use your information to:

  • process and deliver orders;

  • communicate about your order or a support question;

  • send marketing updates, if you have opted in;

  • meet our legal and tax obligations; and

  • prevent fraud and protect security.

  We may disclose your information:

  • with your permission;

  • to service providers who need it to do their job, such as couriers, payment processors and our website platform;

  • when required by law; and

  • in the case of a company sale or transfer of assets.

  We never sell your data.

• Where your information is stored

  This website runs on Shopify, and we use other service providers for email, analytics and payments. Some of these providers store or process data outside Australia, including in the United States, Canada and the European Union.

  By providing your information you consent to that overseas disclosure. We take reasonable steps to use providers that handle personal information to a standard comparable to the Australian Privacy Principles.

• How long we keep it

  We keep personal information only as long as we need it for the purpose it was collected, or as long as the law requires. Records relating to a sale are kept for at least seven years to meet Australian tax and record keeping obligations. After that we delete or de-identify it.

• Access, correction and complaints

  You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email hello@clikt.com.au and we will respond within 30 days.

  If you are not happy with how we have handled your information, tell us first at hello@clikt.com.au so we can try to fix it. If you are still not satisfied, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au.

• Communication and marketing

  If you have placed an order or opted in, we may send updates about products, offers or events. Every marketing email carries an unsubscribe link, and you can also unsubscribe by contacting us. This is separate from order and service emails, which we need to send to fulfil your order.

• Cookies

  We use cookies to improve your browsing experience, for example to remember your email next time you visit. You can disable cookies in your browser, though some parts of the site may stop working properly.

• Site statistics

  We may share aggregated, anonymous information about site usage for business analysis, such as time on site and most viewed pages, and never anything that identifies you.

• Security

  We take website and data security seriously, but no system is completely immune. Any data you transmit to us is at your own risk, and we will do our best to protect it once we receive it. If a data breach occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner as the law requires.